You will be responsible for supporting the customer service/implementation team and the founder. Day to day duties will include:
• Answering customer support tickets and liaising with customers on the telephone
• Creating and managing customer documentation on our custom platform
• Writing online user guides
• General office administration
The Broker Sales/Client Success Role is a quota-carrying sales position that is responsible for driving efforts to expand ( within the current base) and grow new Quotevine market share and presence in the UK Broker market through execution of business, value-driven solution sales activities with prospective clients. You will target potential leads and pursuits and plan and selects most appropriate sales strategies and approaches to gain entry into clients in assigned territory. You will use business solutions and financial knowledge, execute high-reaching sales tactics, and makes compelling presentations of Quotevine solutions to effectively persuade and frame client opportunities. You will coordinate deal crafting and positioning, enabling client decision to close. Shares industry, solution, deal and sales standard methodologies.
As a sales engineer, you’ll combine technical knowledge with your sales skills. The balance depends on the level of technical knowledge and understanding you’ll need to sell the product you’re offering and to respond to clients’ queries. The Sales Engineer part of the role will require you to work with the Enterprise team in planning large presentations, proposal, RFPs, RFIs, and Demonstrations. Your knowledge of the system will help in preparing the best solutions to put forward in the Broker and the Enterprise market. This will allow you to grow and learn Enterprise sales and work with larger deals